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acebook us 1300 783 082

QClick Web Design & Web Development

Qclick Web Design will build your business the custom website you desire and train you to manage it. Our main focus is giving our clients a professional website design and giving them the power to change the content whenever they wish.

Qclick is located in the south west of Western Australia, being situated in the heart of a thriving tourism area gives us a distinct advantage in understanding the needs of many tourism related businesses. Many of our websites have been customised with modules that meet specific business requirements; accommodation availability/booking calendars, event registration/payment systems, shopping carts, are a just a small sample of such modules. We also provide online marketing services such as SEO and social media.

While we provide face to face service within the Bunbury, Busselton, Dunsborough and Margaret River regions, our online technology enables us to provide one-on-one training throughout Australia. Building and maintaining close relationships through continued support and regular communication is a vital part of the qclick ethos.

Our Promise to you

  • Professionally designed websites at affordable prices
  • Self Managed Websites - one on one training
  • Personal Service and Support
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Website & SEO Extras

 

facebook training and managementFacebook Solutions

695,000 Facebook status updates every 60 seconds. Is your business taking advantage of social media?

 

enewsletter marketingOnline Communication

Reach new markets using the many different Online Communication platforms

 
 

cheap website pageQLanding

Have a landing page on the Internet with the option to Build as your business grows.
 

shopping cart websiteQShop

Allow your customers to shop for your products online by incorporating the Qshop module.

 

Accommodation booking system websiteBooking System

Do you enjoy the conveniene of booking online. Maybe your customers should too.

 

Privacy Policy

Website Development - Bunbury | Busselton | Dunsborough | Margaret River

 

Qclick Web Solutions is committed to protecting the privacy and confidentiality of information it collects from customers, website users, providers and contractors.

This is our Privacy Policy. This policy is subject to change by Qclick Web Solutions from time to time. Any such change shall be uploaded to our website, so you should re-check this policy periodically.

Collection

In most circumstances we collect information directly from you. This may be through information submitted to our website, information obtained during interaction with our website, correspondence, e-mail, in person or by telephone. We may also obtain information from a third party such as previous providers and credit references.

Personal information held by Qclick Web Solutions may include things such as your name, date of birth, current and previous addresses, telephone (including fax) or mobile phone number, e-mail address, ABN, bank account or credit card details, occupation, driver's licence number and your username or password. We may also hold details of products or services that you have purchased from us, as well as certain details about your personal interests.

You might also need to provide personal information about other individuals to Qclick Web Solutions (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to Qclick Web Solutions and to advise them about this statement.

How we collect your information

We may collect your information in a number of ways, including:

  • directly from you (such as by email, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners; and where you provide information to Qclick Web Solutions when you visit our website, complete an application form or agreement for one of our services, or contact us with a query or request);
  • from third parties such as our related entities, business partners, credit reporting bodies, other customers, or your representatives;
  • from publicly available sources of information;
  • from our records of how you use our products or services;
  • when legally authorised or required to do so;

If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

Purpose of Collection

Information may be collected to provide you with our goods and services and the ongoing provision of goods or services. We may provide information to other contractors or agents to take actions or make enquires in relation to our or your requirements.

In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organisation for which you work.

We may also access your information to send you information about our activities or developments that we believe may be of interest to you, or for other marketing purposes.

Use and Disclosure of Information

We use and disclose your information for the primary purpose for which you have provided the information. In addition to the use and disclosure of information outlined above and under ‘Purpose of Collection’, we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as invoicing, related correspondence and file management. To this end, we may use the services of agents, service providers or contractors.

Purposes for which we may use or disclose your information also include:

  • the purpose for which it was collected;
  • to maintain and improve the functionality of a website, to provide better service to website visitors and users;
  • the compilation and analysis of statistics and trends, the provision of information relating to the content available on that website and/or any ecommerce transactions conducted via that website;
  • to fulfil obligations in respect of any sale and purchase contract and/or any other contract between you and us;
  • to comply with applicable laws;
  • to send you any technical, administrative or legal notices;
  • to provide you with information about your transactions (including uploading of, access to, and receipt of, content on a website and purchase transactions undertaken on a website), content, services and products;
  • to provide marketing materials, services, events, special offers, competitions and promotions via any medium including mail, telephone and electronic messages or any other form of electronic, emerging, digital or conventional communications channel;
  • to maintain and manage our relationship with you;
  • dealing with enquiries;
  • billing and debt-recovery functions;
  • marketing services;
  • special offers and competitions;
  • changes (or potential changes) to our business structure or ownership;
  • market research and surveys.

At your request or according to our requirements or the requirements of law, we may disclose your information to organisations such as:

  • your authorised representatives;
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • our partners;
  • other suppliers;
  • our related companies;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law; and
  • organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business.

As a domain name registrar, we are required by ICANN (the Internet Corporation for Assigned Names and Numbers) to make available the personal information we collect from you when you apply to register any generic top level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top level domains including the .au domains.

In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with Qclick Web Solutions.

We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file and/orHTML5 web storage (cookies). Where used, cookies are downloaded to your computer automatically. The cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. HTML5 web storage allows enhanced functionality and capability of data storing and use when you utilise our website. These help Qclick Web Solutions to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. If you use our site without changing your browser settings, we will assume that you are happy to receive all cookies on the website. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers or partners may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on their links on our website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visitwikipedia.org, www.allaboutcookies.org, or www.aboutcookies.org.

Security of Information

The information you provide to Qclick Web Solutions is stored on computer and paper-based files as appropriate. The secure storage and use of information is important to Qclick Web Solutions and we endeavor to take reasonable steps to protect the information from misuse or loss, or unauthorised access, modification or disclosure.

However, no data is entirely secure and safe from a breach or failure of data backup and security. Accordingly, whilst we take reasonable steps in relation to security of its services, we exclude all warranties and disclaim to the full extent permitted by law all liability in relation to data backup and security.

All staff with access to your personal information are bound by duties of confidentiality.

Cross-border data transmission

The disclosures of information listed above may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the website on servers located in countries other than Australia; our right to conduct usage analysis; and our right to process payments. You consent to the transmission of data for these purposes.

Accuracy of Personal Information

We take all reasonable steps to ensure that the information we collect is accurate, complete and up-to-date at the time of collection. If your circumstances change or you have reason to believe our records are not accurate, complete or up-to-date, please contact Qclick Web Solutions immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.

Access

You may request access to personal information that we hold on you. However, our discretion, duties and obligations under law may restrict your access. Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access. If access is denied, we will provide you with reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.

Contacting Us

If you have any queries concerning any aspect of this policy or our practices, or a concern or complaint please contact us at support@qclick.com.au We will endeavor to get back to you within 48 hours.

SEO Perth - SEO Bunbury - SEO BusseltonSearch Engine Optimisation

SEO Bunbury | SEO Busselton | SEO Dunsborough

 

What is Bounce Rate?

How can you improve Bounce Rate

 

What is Bounce Rate?

Before we can fix our bounce rate, we have to fully understand what bounce rate is. Bounce rate is the percentage of visitors who come to your website and leave without viewing any other pages on your website. Google Analytics use this to help rank your website (Google Analytics Definition of Bounce Rate). If your average bounce rate, for example, is 65%, this means that 65% of the people who come to your website leave after only viewing the page they entered on, whether it was your homepage or an internal page.

What this can indicate is that your website isn’t retaining its visitors. People are coming to your site and either finding what they want but not anything else or not finding what they want at all. The key is to make sure that once visitors land on a page, they are drawn to visiting even more pages throughout your site.

A common question is..

What is considered a Good Bounce Rate?

This is not a simple question to answer as it can be dependant on a number of factors such as:

  • Is your website a single page - if yes then the bounce rate is going to show high but this does not necessarily mean your website is bad. A client may have come to your single-page website and got all of the information they required. The client may have rang your business from this visit which may have resulted in a sale or the page may have an opt in form that the client has completed which does not show up in Google Analytics. So in summary a high bouce rate for a single page website may not be a bad signal.
    Other content tracking methods can be used to have a better idea if clients are interacting with your site - videos are such an example - if you  had a video on your single-page website Google Analytics can track if clients view this video. See more information on content tracking methods here.
  • The type of website you have - Is your website a Blog, Retail Site, single-page (landing page), Portal, Service site, Content website or Lead generation? There is a different average percentage for each industry.

As a rule of thumb, a bounce rate in the range of 26 to 40 percent is excellent. 41 to 55 percent is roughly average. 56 to 70 percent is higher than average, but may not be cause for alarm depending on the website. Anything over 70 percent is disappointing for everything outside of blogs, news, events, etc.
Reference: Gorocketfuel - Click here to read more

 

How can you improve Bounce Rate

Here are some great ideas!

  • Add links to more pages within your website in your content. Think about other pages that people interested in that piece of content will want to see, and link to them throughout the content and at the end in a “if you liked this, you’ll love this” kind of way.
  • Go beyond just product pages. Someone may not be ready to purchase a product, but they might just want to learn more about it. Instead of just having the sales copy, include some links such as a product manual, guides on how to use the product to achieve a specific result, what other customers have said about the product, or other similar ideas. Maybe it will keep the visitor on the site long enough to make the sale.
  • Add links to content everyone will love to your sidebar. If your design includes a sidebar that remains throughout your website, then include links on that sidebar that everyone would enjoy. For example, a new visitor could end up on any page within your website without knowing anything about you, so you could have an About Me / About My Company page linked to the sidebar. You could also have a “first time guide” to visiting your site, top content, most popular products, and so on, all of which would attract visitors deeper into your website.
  • Improve your content. If you notice the issue on some of your content isn’t just a high bounce rate but also a low average time on site (meaning people leave pretty quickly), then it might be an issue with your content not providing what the visitor wants. Be sure to review pages on your website with a high bounce rate and low average time on site and look at ways you could provide more information that would keep visitors on the page (like video) long enough to notice that there is more to your website without just immediately leaving.

Last, but not least, even if you can’t keep visitors on your website, you can do your best to ensure they will return by giving them links accessible throughout your website to your social media profiles, newsletter, or other online properties. If they leave your website but become a fan of your Facebook page or start following your Twitter account, you will still have a chance of bringing them back, if they leave and have no way to connect with you otherwise. It’s definitely something to consider if you don’t have these options already!

Reference: Kissmetrics Blog - Click here to read more

About Qclick Web Solutions

Graphic Design - Webdesign - Online Marketing 

 

Qclick Web Solutions was developed by Stacey Fenech and Leanne Williamson in 2005 after they recognised a need for website development for small to medium business's at a reasonable price.

The aim of Qclick is to educate people and break the myths to do with websites and internet knowledge in general. We create the website, train the client to fully self manage their website and then provide ongoing support and what we hope is outstanding customer service. Many self managed systems are restrictive and clients are limited to adding text and images and that is about the extent of it. They are still dependent on the web developer to do many changes to the site and this of course comes at a cost.

 

Point of difference

  • Qclick gives control to the business owner through knowledge. We share knowledge with our clients to give them the best chance of success and be in control of their online presence confidently and successfully. The benefit is a cost effective dynamic website that grows with you.
  • The Qclick team are continually growing their knowledge to share, educate and inspire our clients on new technology with suggestions on how it can contribute to the growth of their business.

 

Service

  • Qclick was created with the vision to build a company that establishes and nurtures life‐time relationships through exceptional customer service in an industry that has previously been devoid of this. We strive for excellence in communication and relationship building within the company and with our customers.

 

Training and Support

We provide one on one easy to understand training with ongoing customer support so you won't feel intimidated and isolated once your website has gone live. We provide you with extensive training notes for ongoing reference and we actually care about your business and dreams and want to help you be successful

 

The Chinese Proverb below sums it up!

'Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.'
Qclick wants to teach you how to fish!

training iconTraining

Training | Perth | Bunbury | Busselton

 

Joomla Training

Joomla is an award-winning content management system (CMS), which enables you to easily build many types of website. Best of all, Joomla is an open source solution that is freely available to everyone.

Joomla! sits half-way between WordPress and Drupal, being both flexible and easy to learn.

Joomla is used by individuals, businesses, and organizations such as General Electric, eBay and the Eiffel Tower. With over 10,000 add-ons available and even more designs, Joomla can do anything you need.

Our detailed Joomla one-on-one training will provide you with a comprehensive guide on day to day Joomla management and hints and tips on how to best manage your Joomla extensions, components, modules and overall Joomla website.

joomla website trainingWe provide:
  • Comprehensive training manuals
  • One-on-one training within the south west
  • Online training

 

Facebook Training

Hands on training saves you time and effort when everyone learns how to maximise your Facebook potential together. Geared for 1-10 people using your own computers.

Facebook 101:
  • facebook training - Bunbury, Busselton, South WestCreate a facebook page
  • Implement customised tabs & applications
  • Understand when & what to post
  • How to extend your reach and make your page more interactive to your "likers"
  • Create a targeted advertising campaign
  • Create a competition / promotion for your business
  • a rundown of the most common admin functions you might need